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How does afterpay work with returns 2021

How does afterpay work with returns 2021


Afterpay has taken Australian shoppers by storm, with more than 1 million customers and almost five million transactions being made on the Buy Now Pay Later (BNPL) platform since its launch in 2015.

But there’s no such thing as a free lunch, and even a payment platform that promises you can shop now, use now and pay later – interest-free – has its downsides.

Let’s take a look at some of the traps an Afterpay user might fall into, and what they can mean for your bank balance.

Afterpay won’t affect your credit score, unless…
There is no credit check before you apply for Afterpay and it won’t affect your credit history – as long as you use it responsibly.

However, Afterpay reserves the right to perform credit checks and to report negative activity on your account, which could result in a black mark on your record, just like with any other source of credit. This includes things like late or missed payments, defaults or chargebacks.

Source: Afterpay

It’s also worth noting that because there is no credit check, positive use won’t officially go toward helping you build up a good credit history either. So if you always meet your payments promptly, you could think of Afterpay as credit rating neutral.

Source: Trustpilot
According to the Afterpay’s terms and conditions, they have the right choose not to approve or cancel an order or product to prevent fraud or they believe the order to be suspicious. Interestingly, Afterpay may also choose to not approve a purchase to protect themselves from a ‘non-payment risk’.

Keep in mind that each approval is decided on a case-by-case basis, so if you’re rejected once, that doesn’t mean you will be next time, but it can be frustrating when there’s no way to tell whether you’ll be approved or not.

As a rule of thumb, the longer you use the platform, the more likely you’ll be approved, so one tip is to start with small purchases to work up a good repayment history and then try out a bigger spend.

Limits on your Afterpay orders

When you sign up for an account, Afterpay will provide you with an ‘estimated spend’ limit, which can typically be on the lower side. However, as you continue to use the account responsibly and make payments on time, the more that limit increases.

There are a number of factors that make up your estimated spend, such as how many purchases you’ve made or have going and whether you make your repayments on time.

Fees and charges for using Afterpay

As you probably already know, Afterpay works by splitting the cost of your shop into four, equal payments, which are made every fortnight. But if you miss a payment, or don’t have enough money in your account for a direct debit, you’ll then be charged a $10 late payment fee. If a week goes by and you still have an outstanding balance, you’ll be charged another $7 fee.

If you have outstanding orders, you won’t be able to make a new purchase. And if you get into trouble with more Afterpay purchases than you can handle, there is a hardship program available.

In June 2018, Afterpay also introduced caps on late fees. With this a maximum of one $10 late fee may be applied for orders under $40. For orders over $40 late fees are a maximum $68 or 25% of the total amount (whichever is less).

Source: Afterpay

Using Afterpay with a credit card can mean trouble
According to Afterpay, nearly 90% of its users pay for their purchases using a debit card. This is a smart move, because if you have your account linked to a credit card and let payments get away from you, what was a free take-home layby scheme can quickly become a money drain.

For example, say you make a purchase of $800 of flights on Afterpay using your credit card. The $200 instalments will be charged to your card – but if you let them build up on your credit card balance, it can wind up being just as bad for your credit history (and wallet) as if you had bought the flights using your credit card directly.

Which regulations apply to Afterpay?

Some finance experts have expressed concern over just which regulations apply and what kind of protection shoppers have. Here’s what we know so far.

Afterpay is regulated under the Payment Card Industry Data Security Standard (PCI DSS), which is the same regulatory standard applied to major credit card brands. You’re also still covered by consumer protection legislation, which includes things like the right to a refund for faulty goods.

As of March 2021 Afterpay has also been approved as a Code Compliant Member of the Buy Now Pay Later Code of Practice. This ‘Code of Conduct’ was introduced by the Australian Finance Industry Association in January 2020. To date around eight BNPL providers (including Afterpay) have signed up to the code.

The code sets out to provide guidelines and the minimum standards BNPL’s must abide by. This includes capping or waiving late payment fees, restricting customers under the age of 18 and no longer approving purchases when a customer is experiencing financial hardship.

However, many experts argue there is more to be done to ensure vulnerable customers are protected.

An ASIC report found that during the 2018/19 financial year, 20% of Afterpay’s revenue came from missed payment fees.

“If the buy now pay later provider’s data indicates that consumers are paying missed payment fees repeatedly, for example, or that these fees represent a significant proportion of the amount borrowed, the provider will need to consider why this is occurring… and how this can be addressed,” said ASIC.

This prompted ASIC to take things into their own hands.

From October 2021, BNPL platforms must comply with ASIC’s ‘design and distribution obligations’. This means that BNPLs, like Afterpay, will need to make more of an effort to identify their target market and regularly asses whether their product is a suitable choice for a customer.

ASIC mentioned that any further regulation will need to be signed off by the government or even Parliament. But not everyone is on board with the idea.

Afterpay co-founder, Anthony Eisen argued that further regulation would be “dangerous” as its ‘one size fits all’ approach has the potential to “stifle innovation and competition”.

It’s also worth mentioning that Afterpay is exempt from the National Consumer Credit Protection Act (NCCP), which is designed to enforce ethics and protect consumers in the finance industry. Other examples of the point-of-sale exemption you might be familiar with is the “interest free loans” at shops like Harvey Norman.

How to use Afterpay responsibly

There are a few simple things you can do to make sure you’re managing your Afterpay account properly and reducing the risk of running into financial trouble.

  • Stick to a budget. Although Afterpay’s approval algorithm is designed to stop you biting off more than you can chew, it’s a good idea not to rely on this. Make sure you crunch the numbers on your budget and work out how many purchases you can realistically pay off at once. It’s a good idea to set aside money for bills and expenses, some for savings, and then anything that’s left over is your Afterpay budget.
  • Use a debit card. Steer clear of a mounting credit card balance by only linking your debit card up to Afterpay. This way, you can spread big costs out to make them more manageable, but you’re still only spending money you know you will have in the future (that is, if you’re sticking to your budget!)
  • Reschedule your payments if necessary. If you think you won’t be able to make an upcoming repayment on time, Afterpay allows you to reschedule your payment, shifting them for up to five days with each update. Doing this can help you avoid a late fee and any negative activity on your account. Just keep in mind that you are only able to do this three times a year.
  • Want to read more about Afterpay? Head over to read our Afterpay report. Or if you want to find out how Afterpay stacks up against other options in the market, have a read of our comprehensive Buy Now Pay Later guide.

How does afterpay work with refunds

What should I do if my goods haven’t arrived or have arrived damaged?

Any issues with the delivery of your order or condition of goods should be raised directly with the merchant. You can normally find a merchant’s contact details on their website. If the merchant has provided their contact details to Afterpay, this information can also be found on the order details page within your Afterpay App.

What if I want to return part of my order?

Returns are always subject to the individual merchant’s policy, which can typically be found on their website or by contacting them directly. If you make a return and the merchant processes a refund, it will automatically be reflected in your Payment Schedule — further details are below.

What happens to my payments when I refund an order?

In general, refunds are applied starting with your final payment and working backwards to earlier payments.

Full Refunds

If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Partial Refunds

The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.

Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase.

Original Payment Schedule:

Order #123456$100.00Payment Status
First Payment$25.00PAID
Second Payment$25.00Due in 2 weeks
Third Payment$25.00Due in 4 weeks
Fourth Payment$25.00Due in 6 weeks

The order total was $100 & a refund of $80 was processed.

However, prior to the second payment being made, items totalling $80 were returned. After the $80 refund was processed, the second, third, and fourth payments were cancelled. Additionally, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card the payment was made with.

Payment Schedule after the $80 refund is processed:

Order #123456$100.00Payment Status
First Payment$25.00Adjusted to $20

Refund back to card $5

Second Payment$25.00Cancelled
Third Payment$25.00Cancelled
Fourth Payment$25.00Cancelled

The below example showcases how the refund will appear within the Order Details screen of your Afterpay app.

In this example, the order total was $189 & a refund of $189 was processed (adjusting the total purchase amount to $0.00). The fourth payment was cancelled, and since the first three payments of $47.25 had already been made, a refund of $142.50 was processed back to the original card the payment was made with.

What happens if I get a refund sent to a cancelled card or a closed bank account?

In some cases, you may have cancelled or closed your card in the time since the purchase was made. If this has occurred, you will need to contact your card issuer or bank to locate the returned funds and ensure that they are properly paid out to you.

If your financial institution requires details about the refund, including specific date, time, and amount, you can get in touch with us here and ask for your refund confirmation.

Why am I still being charged when I have returned the goods?

After making a return, it may take several days for the merchant to accept the return and process a refund — especially if you’ve returned items via mail. Until the refund is confirmed and processed by the merchant, your original Payment Schedule with Afterpay will continue.

If you’ve made a return and would like to request that your next payment be pushed back by up to 2 weeks from the original due date in order for the merchant to process your refund, you can do so easily in the Afterpay app. Just follow the steps below:

  1. From the Orders Details menu, select Returning an Order.
  2. Choose whether the return is for a purchase made in-store or online.
  3. Following the prompts, enter the order details as instructed.

If your request is successful, the final confirmation screen will include your updated Payment Schedule.

Please note that you’ll only be able to make this request once per order. Additionally, if your refund still hasn’t been processed by your next payment date and amounts remain due, you may have 2 payments due on the same day.

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